Most dental practices want to serve every patient who walks through their door. But some patients need more than a standard appointment can offer — and without the right support, they may not get care at all.

In this episode of The Patient Experience Blueprint, Intiveo CEO Josh DeVries sits down with Dr. Neal Johnson, board-certified dental anesthesiologist, founder and CEO of UIS Health, and host of the SMILES & AI podcast. Dr. Johnson has spent his career serving the patients that many practices struggle to treat, and he's built the tools and systems to help the rest of dentistry catch up.

This conversation covers what great patient communication looks like around sedation, how AI is reshaping trust and case acceptance in dental practices, and why the human element in dentistry can never be fully replaced.

You can find Dr. Neal Johnson at uishealth.com and smilesphereacademy.com.