Most dental practices aren’t broken because of clinical care. They’re broken because the systems around that care don’t work.

In this episode of The Patient Experience Blueprint, Intiveo CEO Josh DeVries sits down with Dr. Bryan Laskin, dentist, entrepreneur, and founder of the Dental Standards Institute. With over 20 years in practice and a decade spent building technology companies, Dr. Laskin shares why dentistry’s biggest problem isn’t clinical – it’s connectivity.

From fragmented systems and missed referrals to the gap between how dentists think and how patients actually perceive care, this conversation unpacks what’s really holding practices back – and what’s starting to change.

They dive into the rise of interoperability in dentistry, why standards matter more than ever, and how better systems can lead to better patient outcomes, stronger case acceptance, and more efficient practices. Along the way, Dr. Laskin shares the moment that changed how he thinks about patient experience, and why convenience often matters more than clinical excellence in the eyes of patients.

Whether you're a practice owner, operator, or part of a growing team, this episode will challenge how you think about systems, technology, and the role they play in delivering care.

You can find Dr. Bryan Laskin at dentalstandards.org and toothapps.com.