The Only 7 Messaging Templates Your Dental Practice Will Ever Need

A Shift In The Air: The Need For Communication

In the past, communication from your dental office has felt cold and impersonal. It almost seems like you’re being written off as just another number in the system and we’ve all been there. However, there’s been a shift in the dental air, and the need for effective communication is at an all-time high. Your team needs to be able to get in touch with patients in a way that shows them you care about their well-being while remaining professional and in compliance with HIPAA and PIPEDA regulations.

Thankfully, we’ve created email and text messaging templates that can help your practice streamline and improve the quality of patient communication. These free templates will help you create a consistent look, feel and message across all your communications with patients. Come on, let’s take a look!

Pre-Appointment Messaging Templates

“Save The Date” Messages

The best way to avoid no-shows and missed opportunities for care is to send out “Save The Date” messages in advance of patient appointments - so that they know what’s coming up on their calendars and how much time they should allow for it. Make sure to include essential details about their upcoming appointment such as appointment time and date, forms to be completed, cancellation policy, and directions to your office location (if it’s hard to find!).

Appointment Confirmations - Now Including Dentist/Hygienist Names & Procedure Type

Appointment confirmations play an important role in avoiding missed, canceled, or rescheduled appointments. Give your patients an idea of what to expect when they arrive at your practice for a visit by including the dental provider/dental hygienist’s name as well as their expected procedure. Be sure to include basic appointment information such as time and date, provider and procedure information, cancellation policy, and forms to be completed.

"Night Before” Reminders

Another key messaging touchpoint will come before a procedure. These messages include important information about pre-medication instructions and other preparations, to help ensure a successful outcome for the procedure.

Click to Download Pre-Appointment Messaging Templates

Post-Appointment Messaging Templates

Post-Operative Instructions, Resources, and Refreshers

Post-operative reminders are an important part of the patient journey. They help ensure that your patients have all the support they need to recover properly, and can be a great way to build trust between you and your patients. This email is heavy on procedure-specific information, so make sure that you are providing accurate instructions and resources to guarantee optimal treatment outcomes.

Social Reviews

In the age of social media and online reviews, it’s more important than ever to keep your patients happy. A quick way to do this is by sending out a reminder text or email - while their experience is still fresh in their minds.

Recall Reminders

Utilize our recall reminder templates to communicate with patients about any upcoming treatments that require their immediate attention. Include information such as the reason for their recall and how to get in touch with your dental practice to book their next appointment.

Click to Download Post-Appointment Messaging Templates

Grouped Reminders Messaging Template

Grouped reminders can be beneficial to your practice by making it easy for group members to book within the same day/similar time slots. This would increase the likelihood that everyone will show up for their appointments! It’s important to include patient names, procedure type, appointment date and time, and your practice’s cancellation policy.

Click to Download Grouped Reminders Messaging Template

Who is Intiveo?

At Intiveo, we are passionate about helping dental professionals better connect with their patients. With the help of our cloud-based patient communication software, our mission is to help you engage with your patients and build relationships that drive positive experiences.

We communicate using customizable text, email, and voice reminders tailored especially for practices such as:

General Practice
Endodontics
Oral and Maxillofacial
Orthodontics
Pediatric
Periodontics

We help 14,000 providers deliver 50 million messages to improve the outcomes of 18 millions patients.

Whether you're a dentist with one staff, a multi-location clinic, an academic institution or a DSO with multiple offices, Intiveo is customizable and configurable for all your patient communication needs.

Are You Ready to Maximize Patient Engagement?

Our team is ready to talk about how Intiveo can meet your practice’s needs and goals for patient engagement. Book a meeting today to speak with a member of our team.