---
title: Intiveo | Veo
---

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Now in beta

# Veo is live!

Intiveo's growing network of AI capabilities

## How Veo works for you

Your front desk moves fast. These new capabilities move with it, helping your team respond faster during the day and stay covered after hours, without adding more to anyone's plate.

 During Business Hours

## The right reply, one click away.

 When a patient texts you through Intiveo Chat, Veo scans your chat templates and surfaces the ones that fit and provides up to two suggestions, based on the recent conversation. Send it as-is, customize it to match the moment, or dismiss it if it's not quite right. If nothing in your library fits, Veo nudges you to create something new. Your templates, your voice, your call. 

![Intiveo Chat during business hours — suggested templates UI](https://info.intiveo.com/hubfs/chat_during_W_H_v2.gif)

 After Hours

## Patients text after hours? Now you're covered.

 After hours, Veo automatically replies to incoming texts on the topics you choose like new patient intake, insurance, parking, building access, and more. For anything outside what you’ve configured, Veo tells patients to reach back out during business hours. You set the scope and Veo handles the rest.                                     

![Intiveo Veo after-hours automated reply UI](https://info.intiveo.com/hubfs/chat_animation_After.gif)

###### TEMPLATES LIBRARY

## Veo learns from a library you already trust.

Your words, every time. Veo replies to messages using your templates library so the patient experience stays consistent.

Rescheduling

12

New patient

8

Billing & insurance

6

Post-op care

9

Recall & follow-up

7

Emergencies

4

 Add new template

[Book a demo](https://info.intiveo.com/intiveo-veo#hsForm_4889bf00-a52e-43c2-8727-ec771f08c15d)

###### WHAT VEO ANSWERS AFTER HOURS

## The questions that fill your inbox at 9 PM.

Less to sort through in the morning. More time for the patients in front of you.

### Office hours

"When do you open tomorrow?"

"Are you open on Saturday?"

### Location & parking

"Where's your office?"

"Is there parking?"

### Insurance & billing

"Do you take Cigna?"

"Do you offer payment plans?"

### New patient intake

"How do I get started as a new patient?"

"How long is the new patient exam?"

### Temporary instructions

"Are you still open during the community BBQ?"?"

"Are you open on Dec. 25?"

### General queries

"Are you taking new patients?"

"Do you treat kids?"

###### TRUST & SAFETY

## Intiveo's trusted approach to AI

When it comes to AI, we believe in putting practices and their patients at the center of every decision. So, both capabilities are compliant by design and configurable by practice, allowing you to move at your own pace.

### Always escalates the hard stuff

For anything outside Veo's scope, it directs patients to connect with your team during business hours.

### Stays inside your handbook

Veo answers from sources you've explicitly approved. No web browsing, no guessing about clinical care.

### Every reply is logged

Easily sort messages to see which ones Veo was the last one to reply to, and pick up where it left off.

### HIPAA-aligned by design

PHI stays inside Intiveo. We're SOC 2 Type II compliant and Veo never trains on your patient conversations.

 What Veo willnotdo

Diagnose symptoms or recommend treatment

Quote specific costs or insurance coverage

Reschedule clinical appointments unilaterally

Auto-send any reply during the work day

Discuss controlled prescriptions

Share PHI with anyone outside your practice

### This is just the beginning.

We’re hard at work building a new product that leverages Veo, Intiveo’s growing network of AI capabilities, to help your team prioritize the day, coordinate work in real time and optimize the workflows that keep patients moving and revenue flowing. Together, they’ll help you take command of the day — and keep your front desk ahead.

Sign up to be the first to hear about our upcoming launch!

For more information visit [intiveo.com](https://intiveo.com).   
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