Why Your Dental Practice Needs an Automated Patient Reminder System

Why Your Dental Practice Needs an Automated Patient Reminder System.

• Patients are expecting better and better experiences based on the rising baseline of customer service

• Staff in traditional patient reminder situations are spending too much time making endless reminder phone calls

• A single solution can tackle both problems at once—while integrating with your current practice management software 

The trends are obvious. The world’s transitioning from being full of menial labour to using technology to solve problems. Tech is all around us—95% of Americans own a cell phone, and an estimated 4.3 billion people use email worldwide. People are digitally connected in ways they weren’t even ten years ago. 

And while automation in the past might mean assembly lines and the replacement of physical work, today’s smart automation revolution is about seamlessly providing people the information they need.

So, what does the evolution of technology mean for your practice? The biggest technological change in running a modern dental office in recent years is the advent of automated appointment reminder systems. These work to improve your practice on two major fronts: providing a better, more personalized patient experience, and freeing staff from the more mundane appointment-related tasks.

How Automated Personalization Works Wonders for Patient Expectations

 Technology has created a more personalized world across the board.

• Social media puts its users at the centre of their own universe
• Digital tracking ensure ads are pushed to the most receptive audience
• 25 million active FitBit customers use the company’s tracking software to measure their own unique exercise habits

Whilst a lot of these advances offer heightened convenience, the universal presence of high-tech innovations also raises patient expectations. Simple benefits—like email reminders, one-click Google calendar integration, and the option to text your dental office—heighten the patient experience, providing a competitive edge in a crowded market.

Offering first-rate patient care doesn’t stop when they leave the chair, but personalized messaging is time-consuming—when done the old-fashioned way. Automated patient communication offers the best of both worlds, providing relevant information and personalized messages in a timely fashion for your patients, whilst not tying up your staff with endless, often unanswered, reminder calls.

A Jolt of Efficiency for your Staff

Efficiency is probably top of the list when we count the ways tech has improved our lives, and it applies to businesses as much as individuals. Time management is a key priority for a successful business and employees wasting precious hours on automatable tasks should be a thing of the past. Just as handwriting long documents has given way to efficient word processing, so other laborious tasks have been alleviated with the aid of machines and digitization—including patient reminders.

It’s not just about making the office run more smoothly. Optimizing the communication between dentists and their patients is one of the most reliable ways of ensuring appointments are kept and recalls are timely, ultimately keeping patients on track with their treatment.

You’re working with fewer errors—and your employees are freer to work on more high-value tasks.

How Do You Get an Automated Appointment Reminder System Integrated?

A great patient communication solution works seamlessly with your existing practice management software. You’ve already invested there, after all, and you don’t want to complicate things. You want to maximize the return on your investment.

That’s a key concern we heard when developing our very own solution. We help you level up your patient experience, save your staff time through automation, and we integrate with your practice management software. It’s an easy to deploy package—and you can find out just how easy and get any other questions you have answered by booking a free demo right here.